Eggs, bacon and a thistle

July 9, 2009

in Customer Experience,rave,touchpoints

full English breakfast

I’m a bit obsessed with touchpoints so when I see stuff I love or hate I’m going to write about it. Rant or rave if you will. This touchpoint is a rave moment. I was staying at a lovely B&B in Kent prior to running a working session with a National Trust property called Scotney Castle. The owners of the B&B were extremely attentive, so much so they added a thistle on my breakfast plate. I really appreciated this attention to detail. And I enjoyed my full English breakfast even more.

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