From the category archives:

behaviour

NHS Humber and Yorkshire prototyping bootcamp

March 16, 2013

I recently ran a prototyping bootcamp with David Townson for 60 healthcare practitioners from NHS Humber and Yorkshire. The intensive session exposed the group to super-practical ways of prioritising service touchpoints to test and then testing them. A number of the group walked away with a clear idea of what they would be prototyping the […]

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The future National Trust

September 14, 2009
National Trust

Designing a visitor experience to attract new customers and keep existing ones loyal.

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