From the category archives:

Customer Experience

NHS Humber and Yorkshire prototyping bootcamp

March 16, 2013

I recently ran a prototyping bootcamp with David Townson for 60 healthcare practitioners from NHS Humber and Yorkshire. The intensive session exposed the group to super-practical ways of prioritising service touchpoints to test and then testing them. A number of the group walked away with a clear idea of what they would be prototyping the […]

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Community Payback Visibility App

December 10, 2012

David Townson and I are fortunate to be working with Staffordshire and West Midlands Probation Trust to support design and prototyping of their Community Payback Visibility service. The team won funding from GeoVation’s neighbourhood challenge to develop an app which will enable the public to nominate sites for community payback and track the progress. Jason […]

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The future National Trust

September 14, 2009
National Trust

Designing a visitor experience to attract new customers and keep existing ones loyal.

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Bath sign with a twist

July 29, 2009
McDonald Hotel

There’s a fun way to get cooperation from your customers.

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Eggs, bacon and a thistle

July 9, 2009
Special breakfast

How something very ordinary can be made to look and feel special.

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