From the category archives:

touchpoints

NHS Humber and Yorkshire prototyping bootcamp

March 16, 2013

I recently ran a prototyping bootcamp with David Townson for 60 healthcare practitioners from NHS Humber and Yorkshire. The intensive session exposed the group to super-practical ways of prioritising service touchpoints to test and then testing them. A number of the group walked away with a clear idea of what they would be prototyping the […]

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Prototyping Bootcamps, Reading Borough Council

March 25, 2012

I’ve recently finished working with Reading Borough Council supporting the training of children’s centre staff in prototyping. The session is a one-day bootcamp in the fundamentals of prototyping with plenty of hands on ‘trying stuff out’. I’ve been working with the internal training team to train them up so they can rollout bootcamp Reading Council […]

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Squash court blueprinting

December 16, 2009
Thumbnail image for Squash court blueprinting

Service blueprinting in a squash court.

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Bath sign with a twist

July 29, 2009
McDonald Hotel

There’s a fun way to get cooperation from your customers.

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Eggs, bacon and a thistle

July 9, 2009
Special breakfast

How something very ordinary can be made to look and feel special.

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